Position SummaryThe Technical Service Engineer is responsible to provide high quality service in Sungrow warehouse for product maintenance, repairing, as well as supporting the customer through service hotline and email and warehouse inventory management. You are a proactive, reliable and resilient engineering professional who has a passion for finding solutions. This role needs to coordinate with internal teams to efficiently deliver service solutions (residential and C&I projects) for troubleshooting and repairing, support senior service engineers to improve service solutions and manage inventory, as well as conduct ad-hoc projects. This is a full-time role based in Pendle Hill Sydney with occasional inter-state travel.Key responsibilities:?Provide after sales service support for key customers through telephone and email?Conduct inverter testing fault diagnosis and repairs?Manage technical problems that are recorded and tracked within the internal system and liaise with R&D team for improvement and development?Keep a good record of the spare parts/unit inventory?Continuously develop knowledge of all relevant products and services?Communicate with the management, sales team and customers to support the business developmentSkills and experiences required:?Based in Australia?Current drivers licence?Electrical Engineering, Renewable Engineering and or similar ****?At least 1-3 years of technical support or product maintenance experience preferred?Excellent communications skills (Written and Verbal) in English and fluent (Verbal) in Mandarin?Excellent and professional telephone customer service skills?Attention to detail and able to understand the big picture?Strong problem-solving and analytical skills?Strong organisation and time management skills handling multiple tasks at once

陽光電源股份有限公司（股票代碼：300274）是一家專注于太陽能、風能、儲能、氫能、電動汽車等新能源電源設備的研發、生產、銷售和服務的國家重點高新技術企業。主要產品有光伏逆變器、風電變流器、儲能系統、水面光伏系統、新能源汽車驅動系統、充電設備、可再生能源制氫系統、智慧能源運維服務等，并致力于提供全球一流的清潔能源全生命周期解決方案。 自1997年成立以來，公司始終專注于新能源發電領域，堅持以市場需求為導向、以技術創新作為企業發展的動力源，培育了一支研發經驗豐富、自主創新能力較強的專業研發隊伍；先后承擔了20余項國家重大科技計劃項目，主持起草了多項國家標準，是行業內為數極少的掌握多項自主核心技術的企業之一。 公司核心產品光伏逆變器先后通過TüV、CSA、SGS等多家國際權威認證機構的認證與測試，已批量銷往全球150多個國家和地區。截至2022年6月，公司在全球市場已累計實現逆變設備裝機超269GW。 未來，陽光電源將秉承“讓人人享用清潔電力”的使命，立足新能源裝備業務，加快清潔能源系統集成及投資建設業務發展，創新拓展清潔電力轉換技術領域新業務，不斷貼近客戶需求，積極參與全球競爭，努力將公司打造成為受人尊敬的全球一流企業。